Privacy Statement
This Privacy Policy explains how U Spin collects, uses, stores and protects personal information when you use our online casino and sports betting services in Canada. We are committed to your privacy and outline the categories of data we handle, how we use it, the safeguards we apply and the choices available to you.
Types of data we collect
We collect information that allows us to provide and improve our services, secure accounts and meet legal or operational obligations. Information falls into three main groups: personal, technical and transactional data.
Personal data
Personal data includes information you provide during registration and account management, such as your name, date of birth, contact details, address and government ID where verification is required. We also collect account credentials, communication preferences and any documents submitted for identity checks.
Technical data
Technical data is collected automatically when you visit our site or use our app. This can include IP address, device identifiers, browser type, operating system, location data (where permitted), session logs and analytics information used to maintain and improve site performance and security.
Transactional data
Transactional data covers deposits, withdrawals, bets, game activity, transaction history and payment method details. We record payment confirmations and related metadata to manage your account, process requests and detect unusual or fraudulent activity.
How we use your information
We use personal, technical and transactional data to operate your account, process payments, verify identity, prevent fraud, comply with legal requirements and deliver customer support. We also use aggregated or anonymized data for internal analytics, system maintenance and improving our services.
Data protection practices
We implement administrative, technical and physical measures designed to protect data from unauthorized access, loss or misuse. This includes encryption of sensitive data in transit, access controls for staff, secure storage systems and routine security monitoring. While we work to protect data, no internet transmission is completely secure and we advise users to protect their account credentials.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, personalise content and measure site usage. Some cookies are essential for basic site functions; others support analytics or marketing. You can manage cookie settings through your browser or device, noting that disabling certain cookies may affect functionality.
User rights
You have the right to access the personal information we hold about you, request correction of inaccuracies and request deletion where applicable. You can also object to certain processing or withdraw consent for marketing communications. Requests may be subject to verification and to any retention obligations we must meet for legal or security reasons.
Access, correction and deletion
To access, correct or request deletion of your data, contact our support team via the account help options or by email at [email protected]. We will respond to verified requests and explain any limitations on deletion due to legal or operational obligations.
Information sharing and third parties
We may share information with payment processors, verification services, fraud-prevention partners, analytics providers and other service vendors that support our operations. We may also disclose data where required by law or to protect the safety of users and our services. We do not sell your personal information to third parties.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated effective date. Continued use of our services after updates indicates acceptance of the revised policy.