Responsible Gambling at U Spin Casino

At U Spin we take responsible gambling seriously. We want every player to enjoy their time with us while staying in control of their play. This page explains the principles we follow and the tools and support available if you need to limit or pause your activity.

Our responsible gambling principles

We aim to make sure play stays safe, fair and voluntary. We support measures that help players manage their activity and limit potential harm. If our team identifies behaviour that may indicate risk, we may reach out to offer help and explain available options.

Activity-control tools

We provide a range of practical controls that let you manage how you play. Depending on your account and jurisdiction, these include:

Deposit limits - set daily, weekly or monthly caps.
Loss limits - restrict how much you can lose over a chosen period.
Time limits - request temporary breaks or account pauses.
Self-exclusion - a longer-term block on access to your account.

How to set or change limits

You can set or adjust limits in your account area where available, or contact our support team for assistance. To request changes or discuss options, email [email protected] and a member of our team will help you through the process.

Self-exclusion and account pauses

If you choose self-exclusion, we will suspend access to your account for the agreed period. During exclusion we will make it clear how to return when the period ends and will explain any steps needed to reactivate your account. If you need immediate closure or an extended exclusion, contact [email protected] and we will assist.

Recognizing signs of problematic behaviour

Pay attention to changes in your play or finances. Common warning signs include:

Chasing losses or increasing stakes to recover losses.
Spending more time or money than intended.
Neglecting work, family or other responsibilities.
Borrowing money or hiding play from others.

Tips for staying in control

Set realistic deposit and loss limits before you start.
Decide on a time budget and stick to it.
Avoid playing when stressed, tired or under the influence.
Use cooling-off periods if you feel play is becoming risky.
Talk to a trusted friend or family member if you are worried.

Professional help and support

If you feel you need more help, contact local support organisations, your primary care provider or local health services. We can provide information about local resources on request. For account-related support or to discuss safer-play options, email [email protected].

If you have any questions about the tools on this page, please reach out. We are here to help you play responsibly.